Terms & Conditions
Terms and conditions
When we can make a refund
Kiani Gymnastics Academy always make a refund when we have made an error in calculating any amount due. We will also make a refund where you have made an overpayment error, to the extent of the overpayment.
Refunds will also be given for paid-for termly sessions where 2 weeks’ advance notice of the intention to leave is given, as this enables us to offer the class space to another child on the waiting list.
When we cannot make a refund
Refunds unfortunately cannot be given for any sessions missed due to holiday, illness, injury or retrospectively for sessions missed before notice of the decision to leave is notified. You will understand that in such cases we are obliged to pay out the staff and establishment costs of that session and there is no opportunity to offer the missed sessions to another child.
Kiani Gymnastics Academy are unable to make a refund where a payment has been made to a third party and that party does not or will not make a refund to the Club. The refund policy of the third party will determine eligibility for a refund. For example, British Gymnastics do not refund competition entry fees unless you can provide a Doctor’s note exempting from competing.
Any entry fees paid for events such as shows or competitions cannot be refunded. We advise that you are sure you can attend before committing to an event.
Where the club have incurred additional costs based on your commitment to attend, then a refund will not be possible. This includes fees such as holiday activities or term fees, as staff are booked based on numbers prior to the day. Please ensure you can attend the course before paying but please note your place will not be formally booked until full payment has been received. In exceptional circumstances, such as where a gymnast is injured at the club whilst performing instructed activities, and is therefore unable to attend, the Management Team will consider the case for refund individually.
Where classes are cancelled due to adverse weather conditions, we will offer gymnasts a suitable make-up session. We will not refund these sessions.
COMPLAINTS & GRIEVANCE
Kiani Gymnastics Academy take the welfare and safety of its members and staff as its highest priority.
If you have specific concerns with respect to the activities of the Club, you should speak with your son/daughter’s coach either before or after a training session in the first instance.
In some cases, it may not be possible to catch a coach before or after the session as they may have another session to coach. In this case, please go to the head coach.
If after talking to staff you remain unhappy with the response, please contact the Manager of Recreational Gymnastics.
If the concerns have not been resolved to your satisfaction, it will be dealt with through the Club complaints procedure. Any complaints should be made in writing to the Chair of the Club Board.
Please note any formal communication with the Club must come through the above channels. Texting or calling of coach’s personal numbers is discouraged and may be viewed as harassment. Inappropriate texting of coaches by gymnasts, parent/guardians or volunteers is taken very seriously by the Club and may result in disciplinary action being taken.
Contact information
Kiani Gymnastics Academy Ltd
Club number: 91279
Club Directors
Deniz Kiani - kianigymnasticsacademy@gmail.com - 07930037713
We are always happy to have feedback so please email a Director if you would like to let us have your thoughts on any aspect of the Club.
Performance manager
Deniz Kiani - kianigymnasticsacademy@gmail.com
Operations manager
Deniz Kiani - kianigymnasticsacademy@gmail.com
Administration Team
Deniz Kiani -info@kg-academy.co.uk
Welfare Officers
Nadia Drissi -